Warranty Terms
Warranty Terms
Please read the terms below regarding our warranties and support services.
Disclaimer
FAUSTINA Skin Innovation devices are designed using advanced IPL and beauty technology to provide effective, light-based skincare treatments for safe and convenient home use.
If you experience any difficulty with your device, we recommend first consulting the user manual or visiting the support section of our website.
These terms explain the warranty coverage available to our customers.
Warranty Coverage
The warranty begins on the date of purchase and remains valid for two years.
During the warranty period, FAUSTINA Skin Innovation provides technical support and after-sales service. Where a fault is caused by defective materials or workmanship, we will inspect the device free of charge and, at our discretion, repair or replace it if it cannot be repaired.
The warranty does not cover:
Damage caused by misuse, accidents or improper handling.
Normal wear and tear.
Cosmetic damage that does not affect the operation of the device.
Minor defects that do not significantly affect the device’s value or performance.
Damage caused by unauthorised repairs or modifications.
The warranty will become invalid if the device is opened, repaired or modified by an unauthorised person.
Exchanges, Returns and Refunds
If you purchased your device directly from the FAUSTINA Skin Innovation Online Store, you may be eligible for our 40-day Money-Back Guarantee.
If you change your mind, you may return an unused device for a full refund within 40 days from the date of purchase. You do not need to provide a reason during this period.
Please refer to our Refunds and Returns Policy for full details, exclusions and return instructions.
Need Warranty Support?
To help us deal with your request quickly, please provide the following when contacting FAUSTINA Skin Innovation:
A valid proof of purchase, such as the original invoice, order confirmation or receipt.
The purchase date.
Your order or invoice number.
The product model.
A clear description of the problem.
Photos or a short video showing the fault, where possible.
To request support during the warranty period, please email:
Other contact details are available on the Contact Us page of our website.
Warranty Period
The warranty period for eligible FAUSTINA Skin Innovation devices is two years from the date of purchase and includes technical support and after-sales service.
Experiencing a Problem with Your Device?
We are sorry to hear that you are experiencing an issue with your device.
Before contacting us, please check the user manual and the support resources available on our website, as these may help you identify and resolve the problem.
If your device is not switching on, not flashing or displaying another fault, please email info@faustinaskin.com. Our friendly support team will be pleased to assist you.
