Faustina Skin Innovation Online Store welcomes orders from customers around the world, not only within the United Kingdom. Shipping charges are calculated automatically at checkout according to the destination country and the weight of your order.

As electrical plugs vary between countries, we include the appropriate plug adaptor for your destination at no additional cost, helping to ensure that your device is ready to use when it arrives.

Every order is packed with great care using high-quality protective materials. Our team takes every precaution to keep your device secure during transit so that it arrives safely, in excellent condition and ready for use.

We understand how important fast and reliable delivery is. For this reason, we use UPS Express Saver for most orders. This premium service offers efficient customs processing, detailed tracking and up to three delivery attempts where available.

Estimated delivery times

• Orders to the United States and Canada are normally delivered by the end of the second business day.
• Orders to most European destinations are normally delivered on the next business day.
• Orders to other international destinations are normally delivered within two to four business days, by the end of the day.

Day-definite delivery is available to selected countries and may vary according to the destination, customs processing and local delivery conditions.

Delivery estimates are provided as a guide and begin from the date of dispatch. Although we always aim to deliver within the estimated timeframe, delays caused by customs authorities, severe weather, public holidays or circumstances outside our control may occasionally occur.

Thank you for choosing Faustina Skin Innovation Online Store. We are committed to providing a smooth, secure and reliable delivery experience, giving you confidence that your order will be handled carefully from the moment it is placed until it reaches you.

After You Order

We aim to dispatch confirmed orders on the same or next working day.

Once your order has been placed, you will receive a confirmation email containing the details of your purchase. When your order is ready for dispatch, our logistics team will send you a further email containing the tracking number, courier details and estimated delivery date.

Orders placed during weekends or UK public holidays will normally be processed on the next working day.

Customs Duties and Import Charges

Orders delivered outside the United Kingdom may be subject to local customs duties, import taxes, VAT, clearance charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. The local customs authorities determine them and are the responsibility of the customer. Payment may be requested by the courier or customs authority before or at the time of delivery.

As customs requirements vary between countries, we recommend checking the applicable import rules and charges in your destination country before placing an order.

Help With Your Delivery

For questions about delivery to your location, tracking information or any other shipping matter, please contact our logistics team at info@faustinaskin.com.

We will be pleased to assist you and help ensure that your shopping and delivery experience with Faustina Skin Innovation Online Store is as smooth and straightforward as possible.