Refunds & Returns Policy

At FAUSTINA Skin Innovation, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 40-day Money-Back Guarantee on eligible items purchased directly from our website.

You may return your device for a full refund within 40 days of purchase, provided it has not been used. You do not need to provide a reason for returning an eligible unused item during this period.

All returned items must be complete and undamaged. If the packaging has been used, a restocking fee of up to 20% may apply.

Non-Returnable Items

The following items cannot be returned:

  • Lamps for FAUSTINA® IPL devices

  • Goggles for FAUSTINA® IPL devices

Please provide your receipt, order number or other proof of purchase when requesting a return.

Partial Refunds

A partial refund may be offered if:

  • The item is not in its original condition, is damaged or has missing parts for reasons not caused by us.

  • The item is returned more than 40 days after purchase.

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

If approved, the refund will be returned to your original payment method within a few days. Your bank or payment provider may require additional processing time.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again.

  • Contact your card provider, as refunds may take time to appear.

  • Contact your bank to ask about any processing delays.

If you have completed these steps and still have not received your refund, please contact us at info@faustinaskin.com.

Sale Items

Only regularly priced items are eligible for refunds under our 40-day Money-Back Guarantee. Sale and clearance items are non-refundable, except where your statutory rights apply.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, please email info@faustinaskin.com. We will then provide you with the correct return address and instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive gift credit for the value of the approved return.

If the item was not marked as a gift, or it was originally delivered to the person who purchased it, the refund will be sent to the original purchaser.

Returning Your Item

Please contact us before sending your return. We will provide you with the correct return address and instructions.

Returned packages must be:

  • Sent prepaid.

  • Securely packaged.

  • Sent using a traceable delivery service.

Customs fees, shipping and handling costs, gift-box charges and other additional costs are non-refundable. We do not accept cash-on-delivery returns.

Need Help?

For any questions about refunds, returns or exchanges, please contact us at info@faustinaskin.com. We are always happy to help.